The Better Business Bureau (BBB) is committed to
maintaining your confidence and trust, and accordingly maintains the
following privacy policy to protect your personal information.
BBB’s Commitment to Online Security
Personal
information is accessible only by staff designated to handle online
complaints or requests. All BBB agents and contractors with access to
personal information are also bound to adhere to this policy as part of
their contract with BBB.
Personal Information that BBB May Collect
BBB
collects the following types of personal information: names, postal and
e-mail addresses, phone and facsimile numbers, and complaint and
inquiry information. BBB may also collect business information
from sole proprietorships that apply for membership or program
participation, some of which might constitute personal information, as
well as personal information from individuals acting solely in their
business capacity.
BBB does not collect or maintain information from
children under the age of 13. In addition, no part of our site is
designed with the purpose of attracting any person under age 13.
How BBB May Use Personal Information
Unless
you consent, BBB will use your personal information for the purpose for
which it was submitted such as to reply to inquiries, handle your
complaints and process billing and business requests related to program
participation, and will use such information to provide operational
notices, and in program recordkeeping and to conduct research on
industry marketplace practices. Our research may lead to the
publication of aggregate demographical data but will not result in the
reporting or publication of any personal information provided to us. At
certain points where personal information is collected on our site,
there may be a box where you may indicate you would like to be on a
list to receive information about other BBB programs and services. At
any time you can add or remove your name from our mailing list by
contacting us at inquiries@bbbmanitoba.ca.
How Your Information May Be Shared
In
order to process complaints against businesses, BBB will transfer
complaints received online to the company complained about. It is also
possible that a complaint, request or inquiry will be more
appropriately handled by another BBB, in which case the request or
inquiry will be transferred to the proper BBB. By completing a
complaint form or sending us a request or inquiry, you are allowing us
to forward your information to the proper business and also to the
proper BBB, if necessary. Consumer inquiries may be forwarded by email,
and consumers should recognize that this method of transmission may not
be secure. BBB may also share your personal information with the CBBB
for CBBB to research industry marketplace practices. Just as in any
research we may do, CBBB research will not result in the reporting or
publication of any personal information. BBB never sells or rents
personal information.
We will also release personal information under the following circumstances:
- Where release is required by law (for example, a subpoena) or
regulation, or is requested by a government agency conducting
investigations or proceedings;
- Where our records indicate a company may be engaged in
fraudulent activity or other deceptive practices that a governmental
agency should be made aware of;
- To appropriate governmental authorities, where warranted by
a company’s failure to participate in the BBB’s advertising
self-regulatory process; or
- To appropriate persons, where your communication suggests possible harm to others.
Help Us Keep Your Personal Information Accurate
If
your personal information changes or you would like to review the
personal information we may have on file, please email us with the new
information or your review request at inquiries@bbbmanitoba.ca.
Let us also know the department or BBB program that led to your
submission of personal information so we may efficiently locate your
information.
Computer Tracking and Cookies
Our
web site is not set up to track, collect or distribute personal
information not entered by its visitors. Our site logs do generate
certain kinds of non-identifying site usage data, such as the number of
hits and visits to our site. This information is used for internal
purposes by technical support staff to provide better services to the
public and may also be provided to others, but again, the statistics
contain no personal information and cannot be used to gather such
information.
A cookie is a small amount of data that is sent to
your browser from a Web server and stored on your computer's hard
drive. The BBB uses non-identifying cookies to provide easier site
navigation and access to forms. You can still use the BBB site if your
browser is set to reject cookies. Our cookies do not generate personal
data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
Problems
If you have a complaint about the BBB’s compliance with this privacy policy, you may contact us at inquiries@bbbmanitoba.ca.
